Standard Warranty and Conditions

The following conditions comprise the requirements and scope of our warranty conditions and do not affect our legal and contractual warranty obligations.


1. General Terms and Conditions

1.1. As the Distributor and supplier of products for medical imaging Fineman GmbH and Fineman A/S (Hereinafter referred to as “Fineman”) will handle all service, warranty related affairs for the sold products.

1.2. The product is guaranteed to be free from defects in workmanship and parts in the warranty period (please refer to the related conditions for the products). Defects that occur within this warranty period, under normal use and care will be repaired or replaced at our discretion, solely at our option with no charge for parts or labor.

1.3. FINEMAN reserves the right to replace the Product or relevant part with the same or equivalent product or part, rather than repair it. Where a replacement is provided the Product or part replaced becomes the property of FINEMAN. FINEMAN may replace parts with refurbished parts. Replacement of the Product or a part does not extend or restart the Warranty period.

1.4. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Trade Practices Act and similar state and territory laws.

1.5. The Warranty is transferable to a new owner, in the event of sale of the Product, provided the new owner has the receipt of purchase and the Product is still within the guaranteed period.


2. Proof of Purchase

2.1. This product has been manufactured to the highest quality standards and is warranted to the original purchaser or gift recipient only. This warranty is not transferable.

2.2. Please keep your purchase receipt as proof of purchase and as proof of the date on which the purchase was made. The purchase receipt must be presented with the warranty when making a claim under this warranty. If in the event the receipt of purchase is not presented, then this warranty is invalid.


3. Service or Replacement during the Warranty Period

3.1. In the event that this product is Dead On Arrival (DOA), the owner has 14 days in which to return the Product to the retailer or place of purchase for a new replacement. If the owner does not return the product within 14 days then the Product will be treated under normal warranty conditions.

3.2. Under normal warranty conditions the product must be returned to the Retailer, place of purchase, or any FINEMAN Branch closest to your location.  

3.3. Please ensure that the product is properly packaged so as to ensure that no damage occurs to the product during transit. Also make sure you have included an explanation of the problem.

3.4. In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation to FINEMAN Branches. Whilst in transit the goods are at the owner’s risk.


4. General Exclusions and Limitations

4.1. In the event that no identical Product is available for service repair, FINEMAN has the right to replace the Product with a device of equal capacity, or offer the customer the choice of a Product upgrade which may incur an extra cost.

4.2. This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not extend to accessories. This warranty does not cover manuals and packaging, line cords or wiring.

4.3. This warranty does not cover batteries or any other consumable item.

4.4. This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.

4.5. The warranty will not apply if the factory-applied serial number has been altered or removed from the Product.

4.6. The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product.

4.7. This warranty does not cover damage arising during transportation, installation or while moving the Product, or to any transportation costs of the Product or any parts thereof to and from the owner, unless otherwise specified in these warranty conditions.

4.8. The warranty claim does not apply if repairs or other work is carried out by unauthorized persons or if our products are equipped with additional parts or accessories that are not approved for our products.

4.9. FINEMAN will not be liable for any loss, damage or alterations to (1) third party furniture, hardware or software; or (2) programs, data or information stored on any media or any part of the Product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

4.10. Warranties that have been activated do not cause the warranty period to be extended, nor do they trigger a new warranty period. The warranty period for any replacement parts installed ends with the warranty period for the entire product.

4.11. FINEMAN will not provide refund directly to end-user in any circumstances

4.12. FINEMAN excludes all other warranties, conditions, terms, representations and undertakings whether express or implied.


5. Service outside of the Warranty Period

5.1. FINEMAN can refuse any service claim made that is not covered by the warranty. If FINEMAN agrees to provide a service outside the warranty, the customer will be invoiced for all repair and transport costs. FINEMAN will not accept any packages that have not first been approved by FINEMAN by means of an RMA (Return Material Authorisation)